Magnote Gifts Online Store Policy

RETURN POLICY

You may return your merchandise within 30 days of receiving your order with a 20% restocking fee plus return shipping cost, which will be deducted from your refund.

Once initiated, use the pre-paid return shipping label provided. You will not be reimbursed for original or return cost of shipping. You will receive a refund after the return is received and processed. Please allow 1-2 weeks for processing.

DAMAGED ITEMS

We hope your order arrives to you safe and sound. However, if there’s any issues with the item(s) you received, please contact us as soon as possible within 30 days of receipt. We do not offer exchanges.

For damaged or incorrect items, please include a clear photo in the email submission.

Please be aware of the following limitations:

• We cannot control slight manufacturing variations and are not able to replace items based on these variations, including but not limited to minor product imperfections, figure positioning, or sticker placement.
• We design our packaging to protect the collectibles inside. Slight blemishes to packaging may occur during the manufacturing or shipping process and will not be considered a damaged product.

REFUSED OR UNDELIVERABLE PACKAGES

Packages returned because of purchaser error or refused delivery are subject to a restocking fee of up to 20% of the purchase price.

REPLACEMENTS ON SOLD OUT/UNAVAILABLE ITEMS

We cannot guarantee that we will have replacements for sold out or unavailable items and a refund may be issued instead. All replacements and refunds will be at the discretion of customer support.